Returns & Exchanges

RETURNS& EXCHANGES

Need to return or exchange your Outdoor Research gear? Please visit the store where you purchased it and the bring the item(s) to return along with the proof of purchase. If you are not able to visit the location where you purchased your gear, please use the OR dealer to find and visit your nearest authorized Outdoor Research dealer.

Infinite Guarantee

Infinite Guarantee

Here at Outdoor Research, we are committed to developing truly functional solutions for Human Powered Adventure.

OR products are Designed By Adventure™ and from this, we deliver the hallmark of all Outdoor Research products – functional gear that works and lasts. By placing quality and function first, we can offer the finest guarantee in the industry for each and every product – OR’s Infinite Guarantee™. We believe so strongly in the quality of what we make that if, at anytime, our product fails to meet your needs, we are happy to exchange or return it. Because of this solid belief, our products are guaranteed forever and are designed with this in mind. Your total satisfaction in our product is our goal.

Though we doubt you’ll ever need to, if you ever have to use our Infinite Guarantee, please visit the authorized dealer where you purchased your gear. If you are not able to visit the location where you purchased your gear, please use the OR dealer to find and visit your nearest authorized Outdoor Research dealer.