Returns & Exchanges

RETURNS & EXCHANGES

Need to make a return or exchange of your Outdoor Research product? Give our Customer Service Department a call, 888-467-4327 (M – F, 8am – 5 pm PST) or

Fill out our return authorization form

  • You can submit up to 4 products at a time through the online process. If you have more than 4 items, please contact our Customer Service Department: 888-467-4327 or info@outdoorresearch.com.
  • Be sure to clean products before sending them back to us. Products will be returned if they are unclean.
  • We recommend returning items via a traceable and insured method (UPS, Fed Ex, etc.).

Please feel free to contact us if you have any questions or check the status of your return/exchange. Have your Return Authorization Number available for quick and easy tracking.

Infinite Guarantee

Infinite Guarantee

Here at Outdoor Research, we are committed to developing truly functional solutions for Human Powered Adventure.

OR products are Designed By Adventure™ and from this, we deliver the hallmark of all Outdoor Research products – functional gear that works and lasts. By placing quality and function first, we can offer the finest guarantee in the industry for each and every product – OR’s Infinite Guarantee™.

We believe so strongly in the quality of what we make that if, at anytime, our product fails to meet your needs, we are happy to exchange or return it. Because of this solid belief, our products are guaranteed forever and are designed with this in mind. Your total satisfaction in our product is our goal.

Though we doubt you’ll ever need to, if you ever have to use our Infinite Guarantee, see the Returns and Exchanges section above.