Returns & Exchanges
Need to make a return or exchange of your Outdoor Research product? We recommend that you contact your nearest authorized OR dealer. Always bring the product and proof of purchase with you to the dealer.
If you are not able to find an OR dealer near you, we are more than happy to help you directly. In this case, please call the European customer Service at 00 800 998 998 98 (Monday to Friday 09:00 - 12:00 / 13:00 - 17:00) or send an E-mail with a description of the problem and a picture of the affected product to firstname.lastname@example.org. We’ll process your request as fast as possible.
Here at Outdoor Research, we are committed to developing truly functional solutions for Human Powered Adventure.
OR products are Designed By Adventure™ and from this, we deliver the hallmark of all Outdoor Research products – functional gear that works and lasts. By placing quality and function first, we can offer the finest guarantee in the industry for each and every product – OR’s Infinite Guarantee™. We believe so strongly in the quality of what we make that if, at anytime, our product fails to meet your needs, we are happy to exchange or return it. Because of this solid belief, our products are guaranteed forever and are designed with this in mind. Your total satisfaction in our product is our goal.
Though we doubt you’ll ever need to, if you ever have to use our Infinite Guarantee, see the Returns and Exchanges section above.