Customer Service

Thank you for visiting OutdoorResearch.com

We hope that the following information will answer any questions you may have about Outdoor Research, whether you are a first-time visitor or one of our many loyal fans. If you have further questions, don't hesitate to call us at 888-467-4327 or locally at 206-467-8197. Our customer service representatives are available Monday through Friday, 8 a.m. to 5 p.m. PST.

Returns & Exchanges
Lab Rat
Infinite Guarantee

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Returns and Exchanges

Need to make a return or exchange of your Outdoor Research product? Give our Customer Service Department a call, 888-467-4327 (M – F, 8am – 5 pm PST) or
Click here to fill out our online Return Authorization form.

• You can submit up to 4 products at a time through the online process. If you have more than 4 items, please contact our Customer Service Department: 888-467-4327 or info@outdoorresearch.com.
• Be sure to clean products before sending them back to us. Products will be returned if they are unclean.
• We recommend returning items via a traceable and insured method (UPS, Fed Ex, etc.).

Please feel free to contact us if you have any questions or check the status of your return/exchange. Have your Return Authorization Number available for quick and easy tracking.

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Lab Rat

Over the course of an adventure you discover what works and what doesn't when it comes to gear. And, we want to hear about your experiences! Through our Lab Rat program we give you, the user of OR gear, the opportunity to report back to the people who create our products. Your Lab Rat reports are regularly reviewed by our product development team and your feedback has directly affected individual products as well as entire product lines. Being a Lab Rat is not like becoming a sponsored athlete. But, you can be sure that what you write will be read. This is a no-holds-barred opportunity for you to let us know exactly what you think about our gear.

How do you get involved? Becoming a part of the Lab Rat program is easy. Take your OR gear out for a test. When you’re back from your adventure, visit www.orlabrat.com, fill out a Lab Rat Report to let us know what worked, what didn’t, and how you think it could be improved.

So, dive in and tell us what you think – you and countless other outdoor adventurers will reap the rewards of your input.

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Infinite Guarantee

Here at Outdoor Research, we are committed to developing truly functional solutions for Human Powered Adventure.

OR products are Designed By Adventure^™ and from this, we deliver the hallmark of all Outdoor Research products – functional gear that works and lasts. By placing quality and function first, we can offer the finest guarantee in the industry for each and every product – OR’s Infinite Guarantee^™.

We believe so strongly in the quality of what we make that if, at anytime, our product fails to meet your needs, we are happy to exchange or return it. Because of this solid belief, our products are guaranteed forever and are designed with this in mind. Your total satisfaction in our product is our goal.

Though we doubt you’ll ever need to, if you ever have to use our Infinite Guarantee, see the Returns and Exchanges section above.

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