International Consumers

How do I make a purchase?

  • does not ship internationally outside of the US or Canada. Purchases made from US or Canada dealers to international locations are unauthorized and may not be eligible for warranty replacement.
  • Purchase from your local shop!
  • Contact your local distributor for more information.

What do I do if I have a Warranty request?

  • International Infinite Guarantee

    • The Infinite Guarantee covers your gear through the lifetime of the product. Consumer protection laws vary depending on the country and regional distributors uphold the spirit of the Infinite Guarantee to the best of their abilities. Ultimately, Outdoor Research stands behind its International Distributor partners and the local warranties they uphold.

  • Need assistance with a warranty item?

    • Please contact the store you originally purchased the item from.

    • If this is not feasible, please contact a store located near you.

    • Contact a local distributor near you for more regional information.

    • Any item purchased from an unauthorized seller may not be eligible for warranty service.

  • If you are having trouble getting in touch with a location near you to resolve a warranty claim, please contact and our US-based team will work to assist you further.

  • Returns must be routed through the Retailer the item was originally purchased from.

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Visiting from another country? Check out our international portal in order to check out with up to date currency and inventory

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