Frequently Asked Questions
At Outdoor Research we support a wide variety of non-profit grassroots organizations. As such, funds that might otherwise go to sponsorship are generally earmarked to support organizations that create, sustain and steward the places in which we love to recreate. On rare occasions, we support grassroots events and related projects with a strong tie-in to our core sports, or athletes pushing the boundaries of skiing, snowboarding, rock and alpine climbing, paddling and trail running.
In order to apply for sponsorship please email [email protected]. All submissions should be supported with detailed plans (previous undertakings, environmental donation, timelines for completion, etc.).
Product weight information is available on each product specific page just below the sizing guide.
Possibly! Our Retail Store does their best to keep stock of all our new items. You are welcome to contact them 7 days a week to check on possible availability. Their hours are Mon-Fr 10 am - 7 pm, Sat 10 am - 6 pm, and Sun 12pm - 5pm. The OR Retail Store can be reached at 206.971.1496.
We recommend you size down when possible to ensure a tight fit. However, if you have larger calves you may want to size up to ensure they fit properly. If you have any questions regarding sizing prior to purchasing please give us a call at 1.855.967.8197.
Proper washing and drying of your technical outerwear is pertinent to preserving your products waterproofness. If you find your jacket is showing signs of absorption on the face of the fabric, it might be a good indicator that your jacket needs to be washed. We recommend using a small amount of non-residue leaving/non-fragrant liquid detergent followed by an additional rinse cycle for proper cleaning of your technical Outdoor Research outerwear. Following up your washing cycles with an additional gentle dry cycle will also help to reactivate the products’ waterproof coating.
For further directions on GORE-TEX products, click here
Click here to find a retailer close to your local postal code.
Yes, we do! To fill out an application, please click here and apply -OR- send an email to [email protected] describing your current involvement in the outdoor industry or government firm/agency. Applications generally take 1-3 business days to process. Feel free to contact us at 1.855.967.8197 or [email protected] if you have any questions regarding this process.
Our shipping prices can be seen on our shipping page.
Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (FedEx) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is always happy to help and can be contacted at [email protected] or 1.855.967.8197. Tracking is available 24-hours after your order has shipped.
At this time, OR only ships to the US. To find a dealer located in your region, click here, choose your location, then scroll to the bottom of the page and enter your postal code in the “Find a Dealer” form to find a list of retailers in your area.
Your order moves through our system very quickly, so that we can be sure to get you your gear as soon as possible. Please contact our Customer Service department directly and they will work with you to be sure we get the right gear to the right location for you. Our customer service can be contacted at 1.855.967.8197, M-F, 8am – 5pm PST.
We do not currently offer a will call service. Any items purchased via our website must be shipped to a physical address or post office box ( PO Box) located in the United States.
Our infinite guarantee applies to any and all Outdoor Research products. No matter how old your product is or where you purchased it, we will happily replace any item you have that is not performing up to your standards; no questions asked!
We do not currently offer a repair service. Our guarantee covers a full replacement of any item that you are experiencing issues with. We understand that many of our customers have a strong connection to their gear and we are happy to recommend repair locations that can help you out, which will not void our Infinite Guarantee.
Before you send your product back to us, you will need to contact us to receive a Return Authorization Number (RA#). You can do that by filling out the Return Authorization form online or calling our customer service department. Our reps are available Monday-Friday from 7 am - 5 pm PST. You can contact us by phone at 1.855.967.8197 or by email at [email protected].
We want you to be in gear that’s meeting your needs as soon as possible so we will set you up with a replacement product at the time you call. Replacements that are in stock will ship from our warehouse within 1-3 business days.
Our customer service department is set-up to quickly take care of your warranty concerns. We recommend contacting our reps who are well equipped at identifying a replacement and getting it out to you as soon as possible. Once you have received your Return Authorization (RA) #, you are welcome to drop the product off at our Retail Store instead of shipping it back. If you do happen to be planning a trip to the store before you are able to contact customer service, our Retail Store staff will be happy to help you out.
Nope! Feel free to hold onto your old item until your new replacement arrives. We don’t ever want you to be without gear!
We do not cover your shipping cost to return your old item back to us. However, we do cover the cost to send your new item to you!
You are responsible for your returned product until we have received it in our warehouse. Because of this, we recommend that you use a traceable method, such as UPS or FedEx to ship back your warranty gear.
If we are able to send you a replacement piece or spare part we will happily do so! If we do not have a replacement part to send your way, we will replace the entire item for you. Please send an email to [email protected] to request a specific missing piece or component.
Yes! As long as your item is made by Outdoor Research, it is covered under our Infinite Guarantee.
Outdoor Research, as a part of the outdoor industry community, has been fortunate enough to help others in need. Our donations have been sent to areas struck by disaster and given to local community organizations to help those who may not be able to otherwise get outside in the gear suited for their adventures.
- Outdoor Research
- 2203 1st Avenue S.
- Seattle, WA 98134
- Outdoor Research
- NRI Distribution
- 9835 Dallas Drive
- Kamloops, BC v2c 6t4
If you purchased the item via our website www.outdoorresearch.com you can make a return for a refund within 30 days of your order being shipped. If you purchased your item from another vendor, we can offer you an online store credit.
We do not process exchanges. We are happy to refund you for the item(s) purchased via our website, then you can log back onto your account and place an additional order at anytime.
You can bring your online purchased return into the OR Retail Store and they will assist you with the online return process. Please allow 2-3 business days for your refund to be processed back to your card. Please note that to process a refund to your credit card all returns must be received within 30 days from the date of purchase.
- Step 1: Log onto your Outdoor Research account
- Step 2: Select “create RMA”
- Step 3: Select the item(s) you wish to return from your recent order
- Step 4: Indicate return quantity, reason, and product condition
- Step 5: Indicate whether you want to receive “online store” credit or a “refund”
- Step 6: Select “submit RMA”
- Step 7: Check your email for further instructions on how to send us back your product(s)
We are happy to extend our group rate discounts to various organizations, businesses, clubs and outdoor industry affiliated groups. Please contact us directly at
Purchase inquiries are open to the entire Outdoor Research line and will be dependent on the season and product availability. Please note that not all colors and styles may carry over from season to season.
We are able to process payment for these orders via credit card (visa or MC only). We are not able to accept American Express at this time. For orders exceeding credit balances, please contact us directly at [email protected] for credit application information.
Depending on availability, samples may be provided prior to placing an order.
Any Government issued credit order will need to be processed through separate channels. Please contact [email protected] directly for information on placing these orders.
Our GOV line is available dependent on production availability for group sale purchases. Please contact [email protected] for pricing and sale availability.
We do not provide an in house embroidery service but we are able to drop ship to any US location once you have a provider established.