What is your Return Policy?
Your complete and total satisfaction with our product is our goal. Our Infinite Guarantee® means we’re happy to issue a full refund for gear with which you are not completely satisfied. Start the return process by following the steps below, or call our Customer Service Department at 855.967.8197 M-F 7am to 5pm, Sat 7am to 4pm PST and we’ll be happy to help you. Please include the original packaging and tags with the item(s) you are returning. Please also note that online store credit will be provided in the event we are unable to process your credit card refund. Online store credit has no expiration date and is good for purchases in our online store only.
I love my OR gear but want to make an exchange - What do I do?
We want to make sure the gear you have is perfect for you. Our exchanges are processed as new orders. Start this process by following the steps below to return the item(s) with which you are not satisfied, and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 855.967.8197 M-F 7am to 5pm, Sat 7am to 4pm PST.
I have an Outdoor Research Account- How do I return my item(s)?
Step one: Sign in to your Outdoor Research account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Step three: Click on RETURN (upper right hand corner), fill out the Return Items Information and click SUBMIT
Step four: Write the Return # generated on the outside of your package and mail to:
Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
9835 Dallas Drive
Kamloops, BC V2C 6T4
I checked out as a Guest- How do I return my item(s)?
Call our Customer Service Department at 855.967.8197 or email us at [email protected] and we will issue you a Return #. To help expedite the return process, please ship your item(s) back to Outdoor Research with the Return # clearly labeled on the outside of the package.
I received my OR gear as a gift - How do I return my item(s)?
Call our Customer Service Department at 855.967.8197. We’ll help you set up an Outdoor Research account and issue you a Return #. To help expedite the return process, please ship your gift back to Outdoor Research with the Return # clearly labeled on the outside of the package. Once we process the return, a credit will be issued to your account for use in our online store for the value of the returned item.
We suggest using a carrier that can provide tracking information for the gear you return to us.
Labeling your shipment with your Return # will help expedite the return process.
Returns are processed within two weeks of arriving to our Returns Department. Once we verify your return, you will receive an email alerting you to the status of your refund. Please note that original shipping charges are non-refundable.
Please note that if item(s) are returned from an order that used online store credit, if a credit card was used the credit card will be refunded first. Anything exceeding the amount purchased using the credit card will be refunded as store credit.