Frequently Asked Questions
Outdoor Research supports a wide variety of non-profit grassroots organizations and human-powered adventures that sustain our stewardship ideals of access, opportunity, and education. To apply for sponsorship, please email [email protected] with more information about yourself or your organization. We’re stoked about your interest in our brand, but due to the high number of requests we receive, we don’t have the capacity to respond to every message. Rest assured our marketing team will be in touch if they think you’d be a good fit.
Most product features and fabric details are included on each product page just below the sizing guide. If you can’t find the information you’re looking for, email [email protected] or call (855) 967-8197 Monday – Friday, 7am – 5pm PST.
You can find retailers near you by utilizing our Store Finder. If you’re local, you can also stop by the Outdoor Research Seattle Store at 2203 1st Ave South, Seattle WA 98134 to see if we have your item in stock. Give them a call at (206) 971-1496 beforehand to check for product availability.
Here are a few resources you might find helpful on washing your waterproof gear:
If you have any further questions, email [email protected] or call (855) 967-8197 Monday – Friday, 7am – 5pm PST and we will be happy to help you out.
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Learn more about purchasing bulk orders for your business at our Corporate and Group Sales page.
Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (FedEx) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is always happy to help and can be contacted at [email protected] or 1.855.967.8197. Tracking is available 24-hours after your order has shipped.
We currently only ship within the United States and Canada. To find a dealer near you, visit our Store Finder, enter your location, and use the left-hand scroll to browse purchasing options in your area.
We are not able to change your order once it’s been submitted, so if you need to modify an order, your options are to either cancel the original order or receive it as is. Give us a call at 1.855.967.8197 Monday – Friday, 7am – 5pm PST, or email us at [email protected], for help with cancelling or replacing an order.
We do not currently offer a will call service. Any items purchased via our website must be shipped to a physical address or post office box ( PO Box) located in the United States.
We do not currently offer a repair service, though we will do our best to help you find a solution to any piece of gear that has been loved to pieces. We understand that many of our customers have a strong connection to their gear and are happy to recommend Seattle-local repair locations, or tips on extending the life of your gear. As always, feel free to reach out to us at [email protected] or 1.855.967.8197 Monday – Friday, 7am – 5pm PST with any specific questions.
Once you’ve submitted a warranty claim via our Infinite Guarantee page, a customer service representative will be in touch with you within 2-4 weeks on next steps. If you have any questions in the meantime, feel free to reach out to us at [email protected] or 1.855.967.8197 Monday – Friday, 7am – 5pm PST with any specific questions.
You should hold onto your old item until your replacement arrives – we don’t ever want you to be without your gear. Once you have received your replacement, feel free to reuse the cardboard box or poly bag we sent you to return the item to our warehouse.
You are responsible for your returned product until we have received it in our warehouse. Because of this, we recommend that you use a traceable method, such as UPS or FedEx to ship back your warranty gear.
We do not cover your shipping cost to return your old item back to us. However, we do cover the cost to send your new item to you!
We oftentimes have extra straps, buckles, snaps, glove liners, and bivy poles lying around the office. Email us at [email protected] with photos of your gear and a description of what you’re missing, and we’ll check our availability. Rest assured that either way, we will find a solution to your missing items.
Yes! As long as your item is made by Outdoor Research, it is covered under our Infinite Guarantee.
Outdoor Research, as a part of the outdoor industry community, has been fortunate enough to help others in need. Our donations have been sent to areas struck by disaster and given to local community organizations to help those who may not be able to otherwise get outside in the gear suited for their adventures.
- Outdoor Research
- 2203 1st Avenue S.
- Seattle, WA 98134
- Outdoor Research
- NRI Distribution
- 8205 Dallas Drive
- Kamloops, BC V2C 6X2
If you purchased the item via our website outdoorresearch.com you can make a return for a refund within 30 days of your order being shipped. If you purchased your item from another vendor, we can offer you an online store credit.
We do not process exchanges. We are happy to refund you for the item(s) purchased via our website, then you can log back onto your account and place an additional order at anytime.
You can drop off your online order return at the Seattle Store (2203 1st Ave South, Seattle, WA 98134) as long as you include your Return Merchandise Authorization number (RMA#). Please allow 2-3 business days for your refund to be processed through our systems, and another 5-10 days for the return to be reflected on your credit card.
- Step 1: Log onto your Outdoor Research account
- Step 2: Select “create RMA”
- Step 3: Select the item(s) you wish to return from your recent order
- Step 4: Indicate return quantity, reason, and product condition
- Step 5: Indicate whether you want to receive “online store” credit or a “refund”
- Step 6: Select “submit RMA”
- Step 7: Check your email for further instructions on how to send us back your product(s)
If you checked out as a guest, our customer service department is happy to help you with your return. You can reach them at [email protected] or by calling or 1.855.967.8197 Monday – Friday, 7am – 5pm PST. Be prepared to provide your name, order number, and product or products that you want to return in order to ensure a swift process.