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returns


What is your Return Policy?

New, unused Outdoor Research products can be returned for refund by following the steps at the bottom of this page. We don’t accept returns purchased from warehouse or sample sales, donations, or unauthorized stores or websites.

For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.

 

WEBSITE RETURNS

For new products purchased from Outdoor Research, you’ll need to have original tags attached and provide your receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.

 

RETAIL STORE RETURNS

Only products purchased at the Outdoor Research Seattle Store may be returned at the store. For new products, you’ll need to have original tags attached and provide your receipt to submit a return for refund within 60 days of the purchase date. The Outdoor Research Seattle Store is located at 2203 1st Ave South, Seattle WA 98134 and will accept new product returns in-store at any time. Depending on inventory level, you might be able to exchange your item in store.

The Outdoor Research Store will accept items for online returns, as long as you have followed the steps below on our website and provide a Return # with your item.

 

THIRD PARTY STORE RETURNS

For new products purchased from other retail partners, we encourage you to return the item to the place of purchase to maximize the return value.

You can start the return process by following the steps below, or call our Customer Service Department at 855-967-8197 M-F 7am to 5pm PST and we’ll be happy to help you. Please note that online credit will be provided in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases in our online store only. Return shipping costs are the responsibility of the customer. Outdoor Research does not provide shipping labels for returns.

 

I have an Outdoor Research Account- How do I return my item(s)?

Step one: Sign in to your Outdoor Research account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Step three: Click on RETURN (lower right hand corner), fill out the Return Items Information and click SUBMIT
Step four: Write the Return # generated on the outside of your package.

For US Returns send to:

Outdoor Research Returns Department
Return #___________ (this is the Return # generated in step four)
2203 1st Ave. South
Seattle, WA 98134

For Canadian Returns send to:

Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
8205 Dallas Drive
Kamloops, BC V2C 6X2

 

I checked out as a Guest- How do I return my item(s)?

Step one: Find your PO Number at the top of the packing slip
Step two: Email our Customer Support team at [email protected] or call us at 855.967.8197 and be sure to include or have ready your PO number.
Step three: Follow the instructions from the Customer Service representative to send back your items.

 

I love my OR gear but want to make an exchange - What do I do?

We want to make sure the gear you have is perfect for you. Our exchanges are processed as new orders. Start this process by following the steps to return the item(s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.

If your order was placed with a discount code please contact us and we will supply you with a new code to match the discount you originally received. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 855.967.8197 M-F 7am to 5pm PST