The zipper separated after 4 years. I got a return authorization from OR and returned the jacket, but they refused to send a replacement in the same color. They said that if I wanted the same color, I needed to buy a new jacket from their website at my own expense and they would issue a store credit later that could be used for future purchases. If I bought a jacket at my own expense, they would not issue a credit to my credit card, only give a store credit for future purchase. They've had my defective jacket for several days but said it takes 2-4 weeks to issue a store credit. They have one jacket left in stock in my size and color.