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Pro Purchase FAQ

 

Who can join the Outdoor Research Pro Program?

The Outdoor Research Pro Program is intended for full-time, year-round individuals employed in the outdoor industry and military/government positions who spend the majority of their time in the outdoors. This includes (but is not limited to) professional guides, outdoor educators, ski/snowboard instructors, Search and Rescue National Park Service employees, outdoor industry professionals, etc. Seasonal and part-time employees do not qualify. Approval for the program remains at our discretion based on the applicant’s professional standing, job type, and core values. For more information, you may contact us at [email protected].

What does Outdoor Research consider a “seasonal employee”?

For us, ‘seasonal’ means that you work for a short amount of time during the varying seasons, but are not employed in the outdoor industry for the remainder of the year. This includes ski resort employees, summer camps, fixed-season programs, among others.

However, there are a few exceptions for seasonal employees. ‘Seasonal’ employees who work in the outdoor industry year-round (ex. Ski instructor in the winter and climbing guide in the summer) are considered year-round employees and can apply as such. Additionally, Search and Rescue volunteers and similar positions – due to the nature of their job – would qualify for the program.

How do I apply for your Pro Program?

You can fill out the online application by visiting https://vip.outdoorresearch.com/welcome. For applicants with a work or military-issued email, please apply using that email address to help expedite the approval process (this email can be changed once you have been approved). Please be prepared to provide a paystub or other documentation if requested. If your position requires certifications or other documents, you will be prompted to upload those with your application. Once you have filled out and submitted the application, please allow 2-3 business days for the approval process.

Where can I find my login information?

Your login information will be included in the welcome email you will receive upon approval. You will also receive a temporary password in a separate email that you can use to log in.

What documents do I need to supply with my Pro Program application?

If your position requires specific certifications, you will be prompted to upload those with your application. If you are applying with a personal email address you should attach proof of employment while applying. If needed, we will request a paystub, business card, or other documentation to prove that you qualify for the pro program. Please blackout any sensitive information, like salary or social security number, before the documentation is sent over. 

Can I return or exchange items that were purchased through my Pro deal?

Yes, we will happily accept returns placed through your Pro account. Returns can be set up through your account when you are logged in and can be returned for online store credit or a refund to your original payment method. Orders placed using a combination of online store credit and credit card will have the store credit refunded first. Pro orders cannot be returned to our retail store in Seattle without an RMA#. We do not offer exchanges through the return process, but if you would like to make an exchange, please call our Customer Support team at (855) 967-8197 (M-F, 7am-5pm PST) and they will be able to assist you.

Can I purchase a gift for someone else using my Pro account?

No. The Outdoor Research Pro Program is designed for you and your personal use only. Purchases made for others or as gifts through your account are not allowed and will result in your removal from the program.

If you have any questions about gift purchasing, please contact [email protected] or call (855) 967-8197 (M-F, 7am-5pm PST).

How do I contact customer support for Pros?

You can reach the Pro Program Customer Support team by emailing [email protected] or calling us at (855) 967-8197 (M-F, 7am-5pm PST).

How long do Pro orders take to ship? Is it possible to expedite the shipping process?

Pro orders typically take about 3-5 days to process prior to shipping out of our warehouse. Once the order has been processed and shipped, travel time within the United States takes between 2-6 business days for delivery, barring any transportation errors with the shipper. We do offer 2-day and 3-day expedited shipping methods, which will expedite the shipping speed, but it will still take between 2-3 days to process your order before it ships out from our warehouse. A general assumption you can make when placing an order is to give yourself roughly 8-10 business days between your order date and the date that you need to have your gear delivered.

Does my Pro Program account expire?

Pro accounts are set up for a year-long term and will need to be renewed each year. When it is coming time to renew, you will receive an email from us letting you know that your account is about to expire and renewal instructions

Can I apply for the Pro Program if I work internationally?

Currently, our Pro Program is only open to residents in the United States and Canada.

I’m in the military and am stationed outside the United States. Does Outdoor Research ship to APO addresses?

For United States military members stationed abroad, we do ship to APO addresses from our US warehouse. For Canadian military members stationed at places with an APO address, you will need to contact us to set up a temporary United States Pro account since our Canadian distribution center cannot ship to APO addresses.

Does free shipping apply to Pros?

No, our free shipping for orders over $99 only applies to general consumers.

Do you offer a warranty on items purchased through the Pro Program?

Yes, our Infinite Guarantee® applies to products purchased through the Pro Program. Learn more about our warranty at: https://www.outdoorresearch.com/us/en/warranty.

Can I use my Pro account to purchase uniforms for my team/employees?

No. The Outdoor Research Pro Program is designed for you and your personal use only. If your team or employees all qualify for the Pro Program, they should apply for their own individual accounts. For large group orders or to order uniforms, you will need to go through our Group Sales department by emailing [email protected].

Where can I submit product feedback?

We encourage all of our Pros to leave product reviews as often as they can. As part of our Pro Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear.