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Frequently Asked Questions


You can reach our customer service team at [email protected] or 1.855.967.8197 (Monday – Friday, 7am – 5pm PST). Or, feel free to fill out our online Contact Us form and we will get back to you as soon as we can.

We support a wide variety of non-profit grassroots organizations and human-powered adventures. As such, funds that might otherwise go to an athlete sponsorship are generally earmarked to support organizations that sustain our stewardship ideals of access, opportunity, and education. On rare occasions, we support grassroots events and related projects with a strong tie-in to our core sports, or athletes pushing the boundaries of skiing, snowboarding, rock and alpine climbing, paddling and trail running.

To apply for sponsorship, please email [email protected] with more information about yourself or your organization, and be sure to include detailed plans (previous undertakings, environmental donation, timelines for completion, etc). We’re stoked about your interest in our brand, but due to the high number of requests we receive, you may not hear back from us if we don’t see a good fit in your application.

Product features and details are available on each product page just below the sizing guide.

Our customer service team can help you track down any type of specific product information you’re looking for. Give them a shout at [email protected] or (855) 967-8197 (Monday – Friday, 7am – 5pm PST).

Possibly! The Outdoor Research Retail Store in Seattle, WA does their best to keep stock of all of our new items. Feel free to give them a ring at (206) 971-1496 to check for product availability. Our retail store hours are:

We recommend you size down for gaiters when possible to ensure a tight fit. However, if you have larger calves you may want to size up. If you have any questions regarding sizing, reach out to customer service before you place your order at [email protected] or (855) 967-8197 (Monday – Friday, 7am – 5pm PST).

Waterproof products require special attention and care in order to preserve their longevity. If water stops beading up on the surface of your gear, or you notice other signs of absorption, it’s probably time to refresh the waterproof coating on your gear.

There are plenty of waterproofing products available on the market today, most commonly known as Durable Water Repellent (DWR) products. We recommend machine washing your gear with a small amount of non-residue leaving and non-fragrant liquid detergent, followed by an additional rinse cycle. You can further reactive your product’s waterproofness by putting it through a gentle dry cycle. Feel free to reach out to our customer service with any questions about reproofing your waterproof gear or DWR treatments.

We are always looking for ways to improve our products and raise the bar in the industry to better meet the needs of our fellow adventurers! Go ahead and reach out to customer service with your ideas, advice, or kudos at [email protected] or (855) 967-8197 (Monday – Friday, 7am – 5pm PST).

Visit our Store Finder and search your postal code to find a retailer close by.

You can order our catalog by inputting your email in the bottom right hand corner of this page and filling out your shipping information. Our catalog complies with the Forest Stewardship Council’s guidelines for environmentally responsible paper sourcing, which align with our own values of corporate social responsibility and environmental ethics.

Yes, we sure do! Please visit our Pro Purchase Program Application Page to get started. Applications generally take 1-3 business days to process. Feel free to contact us at (855) 967-8197 or [email protected] if you have any questions regarding this process.

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Our shipping prices can be seen on our shipping page.

Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (FedEx) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is always happy to help and can be contacted at [email protected] or 1.855.967.8197. Tracking is available 24-hours after your order has shipped.

At this time, OR only ships to the US. To find a dealer located in your region, click here, choose your location, then scroll to the bottom of the page and enter your postal code in the “Find a Dealer” form to find a list of retailers in your area.

Your order moves through our system very quickly, so that we can be sure to get you your gear as soon as possible. Please contact our Customer Service department directly and they will work with you to be sure we get the right gear to the right location for you. Our customer service can be contacted at 1.855.967.8197, M-F, 8am – 5pm PST.

We do not currently offer a will call service. Any items purchased via our website must be shipped to a physical address or post office box ( PO Box) located in the United States.

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Our infinite guarantee applies to any and all Outdoor Research products. No matter how old your product is or where you purchased it, we will happily replace any item you have that is not performing up to your standards; no questions asked!

We do not currently offer a repair service. Our guarantee covers a full replacement of any item that you are experiencing issues with. We understand that many of our customers have a strong connection to their gear and we are happy to recommend repair locations that can help you out, which will not void our Infinite Guarantee.

Before you send your product back to us, you will need to contact us to receive a Return Authorization Number (RA#). You can do that by filling out the Return Authorization form online or calling our customer service department. Our reps are available Monday-Friday from 7 am - 5 pm PST. You can contact us by phone at 1.855.967.8197 or by email at [email protected].

We want you to be in gear that’s meeting your needs as soon as possible so we will set you up with a replacement product at the time you call. Replacements that are in stock will ship from our warehouse within 1-3 business days.

Our customer service department is set-up to quickly take care of your warranty concerns. We recommend contacting our reps who are well equipped at identifying a replacement and getting it out to you as soon as possible. Once you have received your Return Authorization (RA) #, you are welcome to drop the product off at our Retail Store instead of shipping it back. If you do happen to be planning a trip to the store before you are able to contact customer service, our Retail Store staff will be happy to help you out.

Nope! Feel free to hold onto your old item until your new replacement arrives. We don’t ever want you to be without gear!

We do not cover your shipping cost to return your old item back to us. However, we do cover the cost to send your new item to you!

You are responsible for your returned product until we have received it in our warehouse. Because of this, we recommend that you use a traceable method, such as UPS or FedEx to ship back your warranty gear.

If we are able to send you a replacement piece or spare part we will happily do so! If we do not have a replacement part to send your way, we will replace the entire item for you. Please send an email to [email protected] to request a specific missing piece or component.

Because we back all of our products under our infinite guarantee, we will send you new components free of charge, based on availability. Please send an email to [email protected] or call us at 1.855.967.8197 to see if we have what you’re looking for in stock.

Yes! As long as your item is made by Outdoor Research, it is covered under our Infinite Guarantee.

Outdoor Research, as a part of the outdoor industry community, has been fortunate enough to help others in need. Our donations have been sent to areas struck by disaster and given to local community organizations to help those who may not be able to otherwise get outside in the gear suited for their adventures.

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Please send all US return items to the address below:
  • Outdoor Research
  • Attn:RA#____
  • 2203 1st Avenue S.
  • Seattle, WA 98134
Please send all Canadian return items to the address below:
  • Outdoor Research
  • NRI Distribution
  • Attn:RA#____
  • 9835 Dallas Drive
  • Kamloops, BC v2c 6t4

If you purchased the item via our website www.outdoorresearch.com you can make a return for a refund within 30 days of your order being shipped. If you purchased your item from another vendor, we can offer you an online store credit.

We do not process exchanges. We are happy to refund you for the item(s) purchased via our website, then you can log back onto your account and place an additional order at anytime.

You can drop off your online order return to the Seattle Store, b Please allow 2-3 business days for your refund to be processed back to your card. Please note that to process a refund to your credit card all returns must be received within 30 days from the date of purchase.

  • Step 1: Log onto your Outdoor Research account
  • Step 2: Select “create RMA”
  • Step 3: Select the item(s) you wish to return from your recent order
  • Step 4: Indicate return quantity, reason, and product condition
  • Step 5: Indicate whether you want to receive “online store” credit or a “refund”
  • Step 6: Select “submit RMA”
  • Step 7: Check your email for further instructions on how to send us back your product(s)
Please note that to process a refund to your credit card all returns must be received within 30 days from the date of purchase.

Call our Customer Service Department at 1.855.967.8197 or email us at [email protected] and we will issue you a Return #. Ship your item(s) back to Outdoor Research with the Return # clearly labeled on the outside of the package.

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We are happy to extend our group rate discounts to various organizations, businesses, clubs and outdoor industry affiliated groups. Please contact us directly at

Purchase inquiries are open to the entire Outdoor Research line and will be dependent on the season and product availability. Please note that not all colors and styles may carry over from season to season.

We are able to process payment for these orders via credit card (visa or MC only). We are not able to accept American Express at this time. For orders exceeding credit balances, please contact us directly at [email protected] for credit application information.

Depending on availability, samples may be provided prior to placing an order.

Any Government issued credit order will need to be processed through separate channels. Please contact [email protected] directly for information on placing these orders.

Our GOV line is available dependent on production availability for group sale purchases. Please contact [email protected] for pricing and sale availability.

We do not provide an in house embroidery service but we are able to drop ship to any US location once you have a provider established.

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