Canada Returns

Outdoor Research Return Policy

New, unused Outdoor Research products can be returned for refund by following the steps below. We don’t accept returns purchased from warehouse or sample sales, donations, or unauthorized stores or websites. Please note that online credit will be provided in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases in our online store only. Return shipping costs are the responsibility of the customer.

For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.

Website Returns

New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.

Please Note:

  • Outdoor Research is undergoing a system transition. All returns received after 4/26 will see a processing delay of at least 2-3 weeks.
  • Sorry, we do not accept returns or exchanges on masks, neck gaiters, or face coverings
  • Regarding COVID-19 -- We are currently taking extra precautions when receiving and processing goods in our warehouse. With that being said, upon arrival, we will not open or process a return until 5-7 business days later. We understand that this will create a longer wait time but hope that you will understand that during these uncertain times our goal is both the safety of our staff and taking care of you, our customer. Thank you for your understanding.

Canadian guest returns

Step one: Find your PO Number at the top of the packing slip
Step two: Click button below to visit CA guest returns page

Step three:
A. Input your order ID/PO number
B. Input your Billing Last name
C. Select “Find order by” either e-mail or zip code.
D. Input E-mail or Zip code

Step four: Select the “return” link
Step five: 
Select the item(s), size(s), color(s), quantities and reason for return and submit
Step six: Read return instructions on next page and click Generate a Return Label

For $6.95 you can print a return label and drop it off at any FedEx or FedEx partner location (see nearest locations after creating your label) – we’ll deduct the $6.95 from the amount of your return credit.

If using a method of your choice, write the Return # generated on the outside of your package, following the format below:

Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
8205 Dallas Drive
Kamloops, BC V2C 6X2

Canadian returns with an account

Step one: Sign in to your Outdoor Research account

Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER

Step three: Click on RETURN (at top of page), fill out the Return Items Information and click SUBMIT

Step four: Read return instructions on next page and click Generate a Return Label

For $6.95 you can print a return label and drop it off at any FedEx or FedEx partner location (see nearest locations after creating your label from the link below) – we’ll deduct the $6.95 from the amount of your return credit.
 

Step five: Write the Return # generated on the outside of your package, following the format below:

Outdoor Research Returns Department

c/o NRI Distribution

Return #___________ (this is the Return # generated in step four)

8205 Dallas Drive

Kamloops, BC V2C 6X2

Exchanges

We want to make sure the gear you have is perfect for you. We facilitate exchanges by returning and placing a new order. Start this process by following the steps to return the item(s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.

If your order was placed with a discount code please contact us and we will supply you with a new code to match the discount you originally received. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 855-967-8197 M-F 7am to 5pm PST.

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