Privacy Policy

Last Updated: July 8, 2024

This Privacy Policy (this “Policy”) describes the types of information Outdoor Research, LLC, a Washington limited liability company (“Company,” “we,” “our,” or “us”), may collect from you or that you may provide when you visit our website (https://www.outdoorresearch.com) (our "Website"), use our products and services, shop in our stores, or otherwise interact with us. More specifically, this Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information. If you are a resident of California, please visit our Privacy Policy for California Residents (our “California Privacy Policy”).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to the terms of this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy ). Your continued use of the Website after we make changes is deemed to be acceptance of those changes. If we make changes, we will notify you by revising the "Last Updated" date above, and in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review this Privacy Policy frequently to stay informed about our information practices and the ways you can help protect your privacy.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, products, and/or services, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, photographs, and any other identifier by which you may be contacted online or offline ("personal information").

• That is about you but individually does not identify you, such as information about your sport interests and demographic information.

• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.

• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

• From third parties, for example, our business and marketing partners.

Information You Provide to Us

The information we collect directly from you may include:

• Information that you provide when you access or use the Website, register to use the Website, purchase our products, participate in a survey, contest, promotion, activity, or event, subscribe to our newsletter, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

• Records and copies of your correspondence (including email addresses), if you contact us.

• Your responses to surveys that we might ask you to complete for research purposes.

• Details of transactions you carry out through our Website or other means and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

• Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, browser type and language, Internet Service Provider, and the web pages that you visit.

• Your email address may also be collected automatically (without entering it on the Website) and that email address could be matched to a postal address to deliver marketing offers from Outdoor Research.

The information we collect automatically does include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized products and services, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize the Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return the Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Outdoor Research uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the timer has expired an SMS message will be sent as a reminder.

• Web Beacons. Pages of our Website or in emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• Provide, maintain, and improve our Website, products, and services.

• Provide and deliver products and services, process and complete transactions, and send you related information, including purchase confirmations and invoices.

• Respond to your comments, questions, and requests and provide customer service.

• Communicate with you about products, services, offers, promotions, contests, sweepstakes, rewards, and events, and provide other news and information about the Company and our select partners.

• Process and deliver contest or sweepstakes entries and prizes.

• Monitor and analyze trends, usage, and activities in connection with our Website.

• Investigate and prevent fraudulent transactions and other illegal activities.

• Personalize and improve our Website.

• Provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on our Website.

• Link or combine with other information we receive from third parties to help understand your needs and provide you with better service.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email stating your request to info@outdoorresearch.com. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties rendering services on our behalf, including operating and maintaining our websites, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing services, distributing customer surveys, processing credit card payments, and providing customer service. These contractors, service providers, and other third parties have access to the personal information to the extent necessary to perform the requested services on our behalf.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about users of our Website, products, and/or services is among the assets transferred.

• To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.

• When you sign up for and participate in the interactive areas of our websites, certain information about you may be displayed publicly, such as your name, photos, and any other information you choose to provide.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

The categories of personal information we may disclose include:

• Contact information, including name, phone number, email address and postal address.

• Billing information, including payment information and shipping address.

• Purchase history and order information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html). If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending an email stating your request to info@outdoorresearch.com.

• Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending an email stating your request to info@outdoorresearch.com.

• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending an email stating your request to info@outdoorresearch.com.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information

You may send us an email at info@outdoorresearch.com to request access to, correct or delete any personal information that you have provided to us. You may also log into your online account to correct your personal information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Information provided by you directly to one of our service providers is governed by their respective privacy policies and any other applicable documents.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, visit our California Privacy Policy.

Connecticut, Montana, Nebraska, New Hampshire, New Jersey, Tennessee, Texas, Utah and Virginia, each provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.

• Access and delete certain personal information.

• Correct inaccuracies in their personal information, considering the information's nature processing purpose (excluding Utah).

• Data portability.

• Opt-out of personal data processing for targeted advertising and sales.

• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Utah).

The exact scope of these rights may vary by state. To exercise any of these rights please send an email stating your request to info@outdoorresearch.com.

Some states, such as Colorado and Virginia, allow residents to appeal a decision regarding a consumer rights request. In order to do so, please send your appeals request to info@outdoorresearch.com. Once you have submitted a request, we will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Also, we may ask you to describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We commit to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to a total of ninety (90) days), we will inform you of the reason and extension period in writing.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may send an email stating their request to info@outdoorresearch.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to this Policy on our Website. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: Info@outdoorresearch.com.

Toll-free number: 855-967-8197