Outdoor Research® products are built with only the highest quality standards, rigorously tested, and with your total satisfaction as our goal. We want to see our customers use our gear to its full potential, which will include natural weathering from outdoor environments. Because of this, we do not accept warranties for this type of normal wear and tear, or for products that have been handled against their intended use, involved in accidents, defaced, or sold from non-authorized dealers. Our warranty does not cover user-created damages like rips, tears, burns, or holes. To lengthen the life of your gear, our customer service team is happy to send you some tenacious tape patches if you are in the US or Canada.
Note: Products with SMS tags, or that have tags marked with an X, are not valid for warranty.
We only provide a direct warranty within the United States and Canada. See our International Sales and Service page for more details on how to find a dealer to assist in your claim.
FILE A WARRANTY CLAIM
Response times for warranty claims are currently taking 7-10 business days.
If you made an online purchase from outdoorresearch.com within the last 60 days, and are experiencing a warranty issue, please reach out to our customer service team, otherwise proceed below:
Please include the following within your email to firstname.lastname@example.org.
1. Your information:
- Name (First and Last)
- Full Shipping Address (Including City, State/Province, Zip)
- Email (if you have an OR account, please use that email herein)
2. Product information
- Product name*
- Product Color
- Product Size
- Approximate purchase date (2019, Winter 2020, etc)
3. Briefly describe your warranty issue:
- Zipper won't work, seam delamination, component issue, etc.
- Attach an appropriate image of the issue as well as an image of the item laid out flat
- Send us the numbers on the tag (specific to each style).
Please look for a tag on the item that has something like the tag below:
*Tags vary slightly in style and over different seasons. if no tag is present, please send along pictures highlighting any branding as well as pics of item laid out flat for identification. **The RN/CA numbers are not what we are looking for.
** More than one product? Please repeat steps 2 and 3 for each product.
***Please Note: Warranty claims are assessed on a case-by-case basis. We reserve the right to refuse a warranty claim at any time.***
If you have any questions about the Infinite Guarantee®, or about filling out your warranty form, or would like to request some patches to extend the life of your gear, you can reach our customer service team at 855-967-8197 (Monday-Friday, 8am-4pm PST), or by emailing email@example.com.