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*Processing Times* We are currently experiencing high order volumes and order processing is taking 3-5 business days (10-14 days for VIPs). You will receive a shipment notification email once your order has left the warehouse.
*Canadian Customers* we are currently experiencing communication delays with Purolator shipments placed during 11/27 and 11/28. Purolator has your package, and you should see a tracking status update as soon as it's on its way.
Our US warehouse crew usually ships online orders within 1-2 business days (including 2 Day) from the time they are placed. Canada online orders usually ship within 3-5 business days from the time they are placed. *Orders placed after 11am PST on Fridays or over the weekend will be processed the following Monday. Estimated delivery times do not include processing/pending time.
We ship all US orders out of our Seattle, WA warehouse using FedEx or USPS. Canadian orders ship out of our Kamloops, BC warehouse using best method ground shipping. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number.
Within Washington state, paying for 2-day shipping may not be necessary. Ground Shipping typically takes 1-2 days business days, and Standard Shipping typically takes 2-4 business days, but neither are guaranteed to arrive that quickly.
Orders can be placed online and picked up at our Des Moines, WA store. Pickup orders may take up to 48 hours to process and will be held for 10 days. Retail store hours can be found here.
Sorry. We currently only offer shipping within the United States and Canada.
No. We do not allow shipping via freight forwarders or re-shippers under any circumstances.
Standard shipping times are 4-10 business days in transit. Your local Post Office or regional carrier may provide the final delivery. Alaska and Hawaii may experience longer shipping times. Orders are typically shipped 1-2 business days from the time they are placed. Orders placed after 11am PST on Fridays or over the weekend will be processed the following Monday.
Please note: Address changes and delivery re-directs are not available with this service.
Cost
Orders under $99 (before tax): $6.95
Orders $99+ (before tax): Free
Ground shipping times are 2-7 business days in transit. Alaska and Hawaii may experience longer shipping times. Orders are typically shipped 1-2 business days from the time they are placed. Orders placed after 11am PST on Fridays or over the weekend will be processed the following Monday.
Orders under $99 (before tax): $12.95
Orders $99+ (before tax): $6.95
We offer 2-day shipping within the continental United States (sorry, no AK, HI, Canada, or US Territories) via FedEx for a fixed rate of $25.95. Please note that orders are typically shipped 1-2 business days from the time they are placed. Orders placed after 11am PST on Fridays or over the weekend will be processed the following Monday.
Sorry, we do not currently offer overnight shipping.
Transit times are 2-12 business days via USPS Priority Mail (Canada Post for Canadian orders). Orders are typically shipped 1-2 business days from the time they are placed. Orders placed after 11am PST on Fridays or over the weekend will be processed the following Monday.
Orders under $99 (before tax): $8.95
