THE INFINITE GUARANTEE®

Outdoor Research gear is guaranteed to perform throughout the lifetime of the product. Our products are built with only the highest quality standards, rigorously tested, and with your total satisfaction as our goal. We want to see our customers use our gear to its full potential, which will include natural weathering from outdoor environments. 

Get your gear back on track by filing a claim below

We offer direct or comparable replacements from our current stock as resolution for approved claims. ● The best replacement option is chosen on review and approval of your claim by our warranty team. ● Please ensure accuracy of your information (email, shipping address, phone number) to ensure a smooth warranty replacement process.

FILE A WARRANTY CLAIM

Response times for warranty claims are currently within 3 - 4 business weeks.

Warranty Service FAQ

What isn’t covered by the warranty?

  • Normal wear and tear.
  • Size and/or fit issues.
  • Products that have been handled against their intended use, involved in accidents, or defaced.
  • Products purchased from non-authorized dealers.
  • User-created damage like rips, tears, burns, holes, or stains. 
  • Products with SMS tags, or that have tags marked with an X.
  • Products that have been altered by embroidery, patches, or any other 3rd party embellishments or alterations.
  • Lost, stolen, or discarded product.
  • Online purchase from outdoorresearch.com within the last 60 days.

Do you offer a repair service?

We do not currently offer a repair service.

What is the turnaround time for a warranty item?

Turnaround times vary by season and warranty volume, the most accurate estimate will be included in your warranty claim confirmation email. If you have any questions in the meantime, feel free to reach out to us via one of the channels on our Contact Us page.

I’m only missing a small component of my item, do I need to send my entire item back?

We oftentimes have extra straps, buckles, and snaps lying around the office. Please reach out to us via one of the channels on our Contact Us page with photos of your gear and a description of what you’re missing, and we’ll check our availability.

I didn’t purchase my item directly from you, is it still covered under your warranty?

Yes! As long as your item is made by Outdoor Research, and has not yet been warrantied through a retailer, it is covered under our Infinite Guarantee.

What happens to the defective and used items once they are sent back to Outdoor Research?

Outdoor Research, as a part of the outdoor industry community, has been fortunate enough to help others in need. Our donations have been sent to areas struck by disaster and given to local community organizations to help those who may not be able to otherwise get outside in the gear suited for their adventures.