Outdoor Research® products are built with only the highest quality standards, rigorously tested, and with your total satisfaction as our goal. We want to see our customers use our gear to its full potential, which will include natural weathering from outdoor environments. To lengthen the life of your gear, our customer service team is happy to send you some tenacious tape patches if you are in the US or Canada.
Please note we do not accept warranties for any of the following:
- Normal wear and tear.
- Products that have been handled against their intended use, involved in accidents, or defaced.
- Products purchased from non-authorized dealers.
- User-created damages like rips, tears, burns, or holes.
- Products with SMS tags, or that have tags marked with an X.
- Lost, stolen or discarded product.
We only provide a direct warranty within the United States and Canada. See our International Sales and Service page for more details on how to find a dealer to assist in your claim.
Are you an Outdoor Research dealer with a warranty concern? Please visit our Wholesale & International Retailers page for assistance.
FILE A WARRANTY CLAIM
Response times for warranty claims are currently within 1 business week.
If you made an online purchase from outdoorresearch.com within the last 60 days, and are experiencing a warranty issue, please reach out to our customer service team, otherwise proceed below:
Please include the following within your email to firstname.lastname@example.org.
1. Your information:
- Name (First and Last)
- Full Shipping Address (Including City, State/Province, Zip)
- Email (if you have an OR account, please use that email herein)
2. Product information
- Product name*
- Product Color
- Product Size
- Approximate purchase date (2019, Winter 2020, etc)
3. Briefly describe your warranty issue:
- Zipper won't work, seam delamination, component issue, etc.
- Attach an appropriate image of the issue as well as an image of the item laid out flat
- Send us the numbers on the tag (specific to each style).
Please look for a tag on the item that has something like the tag below:
*Tags vary slightly in style and over different seasons. if no tag is present, please send along pictures highlighting any branding as well as pics of item laid out flat for identification. **The RN/CA numbers are not what we are looking for.
** More than one product? Please repeat steps 2 and 3 for each product.
***Please Note: Warranty claims are assessed on a case-by-case basis. We reserve the right to refuse a warranty claim at any time.***
If you have any questions about the Infinite Guarantee®, or about filling out your warranty form, or would like to request some patches to extend the life of your gear, you can reach our customer service team at 855-967-8197 (Monday-Friday, 7am - 5pm PST), or by emailing email@example.com.