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New, unused Outdoor Research products can be returned for refund by following the steps below. We don’t accept returns purchased from warehouse or sample sales, donations, or unauthorized stores or websites. Please note that online credit will be provided in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases in our online store only. Return shipping costs are the responsibility of the customer.
For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.
New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.
Step one: Find your PO Number at the top of the packing slip
Step two: Click button below to visit CA guest returns page
A. Input your order ID/PO number
B. Input your Billing Last name
C. Select “Find order by” either e-mail or zip code.
D. Input E-mail or Zip code
Step four: Select the “return” link
Step five: Select the item(s), size(s), color(s), quantities and reason for return and submit
Step six: Read return instructions on next page and click Generate a Return Label
For $6.95 you can print a return label and drop it off at any FedEx or FedEx partner location (see nearest locations after creating your label) – we’ll deduct the $6.95 from the amount of your return credit.
Outdoor Research Returns Departmentc/o NRI DistributionReturn #___________ (this is the Return # generated in step four)8205 Dallas DriveKamloops, BC V2C 6X2