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Limited-Time! Extra 15% Off the OR Summit Sale Shop Sale
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Free shipping on orders $99+
Due to a high volume of Pro applications our approval process is currently taking longer than usual. Our team is working diligently to review each application and we appreciate your patience.
The following groups are eligible for the Outdoor Research Pro Program. Approval remains at our discretion based on the applicant’s professional standing and adherence to Pro program rules.The Pro discount varies based on style and product availability. We reserve the right to adjust Pro pricing or revoke Pro benefits at any time.
Climbing GymProvide active paystub.Gear ShopsSells Outdoor Research product. Provide active paystub.Mountain Resort EmployeesProvide active paystub.Outdoor GuidesProvide active paystub.Outdoor IndustryProvide active paystub.Ski PatrolProvide active paystub.
FireProvide valid ID or more recent paystub.Fish / WildlifeProvide valid ID or most recent paystub.Land ManagementProvide valid ID or most recent paystub.Law EnforcementProvide valid ID or most recent paystub.MilitaryActive duty or active reserve members only. Please apply with your personal email to avoid firewall/VPN issues. Accepted forms of credentials: Recent paystub or Leave and Earnings Statement. Military credentials NOT accepted: CF1FC Cards, orders, course certifications.
Paramedic / EMSPlease provide an active paystub.Parks and RecreationPlease provide an active paystub.Search and RescuePlease provide an active paystub.
The MountaineersActive employees only. Provide active paystub.Alpine Club of CanadaActive employees only. Provide active paystub.American Alpine ClubActive employees only. Provide active paystub. 501C3sPaid employees of organizations that focus on conservation or environmental sustainability. Volunteers do not qualify. Please apply using an official email address issued by the organization and provide most recent paystub if prompted.
Please remember to adhere to some of our basic Pro membership rules:
Sometimes, when you have been logged into your Pro account for a while, our website doesn’t recognize your session anymore. First, try logging out and back into your account. This should help clear your old session. When you get to the homepage, you should see the Pro logo in the navigation bar and the Pro discount reflected in all products.
If you’ve been a Pro customer for more than a year and not seeing your discount, your account may have expired. If you still qualify for the Pro program, you can submit another Pro application.
Sometimes our website platform Shopify recognizes and inserts another email that you've used on other Shopify websites that is not set up as a Pro account. This could also happen if you use Shop Pay at checkout. This is not something that we can control, unfortunately.
To ensure that your Pro discount applies at checkout, make sure that your Pro email is set in the "contact" section at checkout. After setting that, you will have to click the "continue to shipping" button. Your Pro discount will be applied now if your Pro account is active.
Most customer inquiries can be addressed through our Customer Support page.
If your Pro-specific issue is not directly addressed in one of the FAQs on this page, please reach out to prosales@outdoorresearch.com for assistance.
You can look up the status of your order by logging into your account.
Keep in mind that Pro orders take 3-5 business days to process, and longer during sale periods.
At this time, the Tactical collection is only available in the US.
If your position requires specific certifications, you will be prompted to upload those with your application. We will accept a paystub or similar proof of work as a substitute. Please blackout any sensitive information, like salary or social security number before the documentation is uploaded. Please do not include IDs with no expiration date.
Pro customers can return gear purchased within 60 days of the purchase date. Pros are responsible for submitting their own returns. For more information, please visit our Returns page.
Pros can shop with their discount at our Seattle, WA location only. Discount is valid on nonsale Outdoor Research items, not third-party items. The discount is for the Pro customer only, not friends and family. Active Pro email and photo ID must be provided to receive the discount. The Pro discount is not valid at any Outdoor Research retailers.
Yes, orders can be placed online and picked up at either of our retail stores. Pickup orders may take up to 48 hours to process and will be held for 10 days. Retail store hours can be found here.
No. The Outdoor Research Pro Program is designed for you and your personal use only. We occasionally offer friends and family promotions where Pros can share their benefits, but purchasing for others is not allowed and will result in your removal from the program.
We love seeing photos of our Pros wearing our gear! If you're interested, please send photos or blog pitches to prosales@outdoorresearch.com
Submitting content is not a requirement of the Pro program. By submitting photos, you give Outdoor Research the right to use them in marketing efforts as needed.
Pro orders typically take about 3-5 business days to process prior to shipping out of our warehouse. We do offer a 2-day shipping method within the continental US, but it will still take between 3-5 days to process your order before it ships out from our warehouse. We do not offer expedited shipping options in Canada, and we cannot expedite requests for faster shipping options after an order has been placed or accept requests for expedited order processing in our warehouse. *Orders may take 10-14 days to process during holidays or sale periods. For more information about our shipping policies, please visit our Shipping page.
Yes. Pro accounts are set up for a year-long term and will need to be renewed each year. When it is coming time to renew, you will receive an email from us letting you know that your account is about to expire, followed by renewal instructions. If your account is expired, or expiring soon, please reapply here.
Currently, our Pro Program is only open to residents in the United States and Canada. We do not accept international payment at this time.
For United States military members stationed abroad, we do ship to APO addresses from our US warehouse. When you apply for the Pro Program you must include a US, non-APO address.
Yes. Pros are eligible for free standard shipping on orders over $99. Pros are still responsible for the cost of return shipping.
Yes, our Infinite Guarantee® applies to products purchased through the Pro Program. Visit our Warranty page to learn more.
No. The Outdoor Research Pro Program is designed for you and your personal use only. If your team or employees all qualify for the Pro Program, they may apply for their own individual accounts. For large group orders or to order uniforms, please go through our Group Sales department by emailing groupsales@outdoorresearch.com
Please note: Group Sales orders must include at least 10 total items with a minimum of 5 items in the same style and color.
No, our website does not support tax-exempt orders at this time. Tax-exempt orders can be placed through our Group Sales team if the minimum order quantity of 10 total styles and at least 5 items of the same style and color is met. Contact groupsales@outdoorresearch.com
We encourage all Pros to leave product reviews as often as they can. As part of our Pro Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear. Feedback can be sent to prosales@outdoorresearch.com and we will forward to our product team.
Yes, Donating to a charity on every purchase is an integral and required part of the Pro Program. Under no circumstances will the charity donation be waived, demanding the removal of the donation is a violation of Pro rules and may result in the revoking of Pro privileges.
Pro customers are expected to be respectful of Outdoor Research employees, especially customer service and retail store staff. Disputing warranty outcomes, disregarding employee-issued directives, or being disrespectful in any sense is a violation of Pro program rules and will result in revoking of Pro privileges.
Participating in this program is a privilege and there are guidelines that must be followed. Please note that as a buyer in this program, you must enter into an agreement between Outdoor Research and you, the Buyer. Once accepted, you the Buyer shall not sell Outdoor Research product to any individual, department, team or unit for a profit. At no time should Outdoor Research products be sold or diverted for resale in any environment whatsoever-including but not limited to Internet, swap meets or flea markets etc. Participation includes membership in our email newsletters and notifications to the buying group on special buying programs and offers. A new sales agreement will need to be submitted with the Buyer's first order of every calendar year. The Buyer agrees to these terms with initial purchase.What are you waiting for! Get out there, get some sweet gear, and post a review!Respectfully submitted,Outdoor Research
