Pro Program Eligibility and FAQ
IFMGA guide and Outdoor Research Pro Larry Goldie leads a group on the West Ridge of Pigeon Spire, British Columbia, Canada. Photo by Marc Ripperger.
The following groups are eligible for the Outdoor Research Pro Program. Approval remains at our discretion based on the applicant’s professional standing and adherence to Pro program rules. We reserve the right to revoke Pro benefits at any time.
Please provide current guide accreditation.
- ACMG/AMGA/IFMGA – must be certified as a guide, apprentice guide, or instructor
- Valid guiding license or certification if applicable
- Recent paystub from reputable guide service or other documentation proving employment as a guide
Ski Instructors/Ski Patrol
- PSIA/CSIA Level I or higher
- NSP/CSP member card
Search and Rescue
- NASAR membership
- Local Search and Rescue ID
Outdoor Industry Professionals
Please apply with company-issued email for faster approval and upload most recent paystub if prompted. Reciprocal deals for OR employees are appreciated.
The following groups may qualify:
Paid employees of organizations that focus on conservation or environmental sustainability. Volunteers do not qualify. Please apply using an official email address issued by the organization and provide most recent paystub if prompted.
Active duty or active reserve members only. Please apply with your personal email to avoid firewall/VPN issues.
Accepted forms of credentials:
- Recent paystub or Leave and Earnings Statement
Military credentials NOT accepted:
- CF1FC Cards
- Course certificates
Local, state, and federal government professionals in the following categories:
- Parks and Recreation
- Land Management
- Fish and Wildlife
- Law Enforcement
Please provide valid ID or most recent paystub.
Only students and faculty in the following categories:
- Employed by the university outdoor recreation program
- Provide most recent paystub
- Involved in extensive outdoor fieldwork as part of undergraduate or graduate program
- Provide proof of coursework or letter from research team lead including applicant name for verification
We will accept applications from professional photographers, writers, or content creators that focus on the outdoor industry. Please submit a link to your website or portfolio to firstname.lastname@example.org along with any other supporting evidence that you may have after submitting the application.
Groups that do not qualify at this time
- Environmental consultants
- Private engineering firms
Pro Program Policies
Please remember to adhere to some of our basic Pro membership rules:
- This program is for individual use only. You will be removed from the program if you purchase product for friends or family, unless otherwise stated.
- You MUST stay opted into our marketing emails to receive special pro discounts, promotions, and to be notified when your account needs to be renewed.
- This program and your involvement should be kept private. Please do not discuss this program or pricing in public or with Outdoor Research dealers.
- All Pro orders must be processed through your online account. Your discount does not apply to purchases made through the Outdoor Research Seattle store or at any of our retailers.
- Eligibility for the Pro Program is subject to review after each year of participation or any time therein.
How do I apply for your Pro Program?
You can fill out the online application by visiting vip.outdoorresearch.com/welcome. If your position requires certifications or other documents, you will be prompted to upload those with your application. Once you have filled out and submitted the application, please allow 3-5 business days for the approval process.
I just got a notification saying that my Pro account was approved, but I'm not seeing the discount applied.
First, make sure that you are logged into your account with the email that you received the notification on. If you're still not seeing your Pro discount, clear your cookies for the Outdoor Research site and log in again.
I'm logged into my Pro account, but don't see my discount. What happened?
Most likely, your Pro account has expired. Good news though! If you still qualify for the Pro program, you can submit a renewal application through vip.outdoorresearch.com/welcome by choosing the "reapply" option. We verify the eligibility of our Pros on an annual basis.
I applied, but never received a verification email. What should I do?
Sometimes people have issues with firewalls or certain browsers and devices. We recommend using Google Chrome on a laptop or PC when submitting the application. If you continue to have issues, please create a general account at https://www.outdoorresearch.com/customer/account/create/ and then email a copy of your credentials to email@example.com for review.
**Military Members - please submit your application with a civilian email address and provide a leave and earnings statement to avoid issues with firewalls and blocked links.
What documents do I need to supply with my Pro Program application?
Can I return or exchange items that were purchased through my Pro deal?
Pro customers can return gear purchased within 2 months of the purchase date. Pros are responsible for submitting their own returns. Returns can be set up through your account when you are logged in and can be returned for online store credit or a refund to your original payment method. Pro orders cannot be returned to our retail store in Seattle without an RMA#. We do not offer exchanges through the return process. For more information please visit: https://www.outdoorresearch.com/us/returns.
Can I purchase a gift for someone else using my Pro account?
No. The Outdoor Research Pro Program is designed for you and your personal use only. We occasionally offer friends and family promotions where Pros can share their benefits, but purchasing for others is not allowed and will result in your removal from the program.
How can I submit photos of myself in Outdoor Research gear?
We love seeing photos of our Pros wearing our gear! If you're interested, please send photos or blog pitches to firstname.lastname@example.org
Submitting content is not a requirement of the Pro program. By submitting photos, you give Outdoor Research the right to use them in marketing efforts as needed.
How do I contact customer support for Pros?
You can reach the Pro Program Customer Support team by emailing ProSales@outdoorresearch.com
How long do Pro orders take to ship? Is it possible to expedite the shipping process?
Does my Pro Program account expire?
Can I apply for the Pro Program if I work internationally?
I’m in the military and am stationed outside the United States. Does Outdoor Research ship to APO addresses?
For United States military members stationed abroad, we do ship to APO addresses from our US warehouse. When you apply for the Pro Program you must include a US, non-APO address.
Does free shipping apply to Pro orders or returns?
No, our free shipping for orders over $49 only applies to general consumers. Pros must pay the cost of regular shipping as well as return shipping.
Do you offer a warranty on items purchased through the Pro Program?
Yes, our Infinite Guarantee® applies to products purchased through the Pro Program. Learn more about our warranty at: https://www.outdoorresearch.com/us/warranty.
Can I use my Pro account to purchase uniforms for my team/employees?
No. The Outdoor Research Pro Program is designed for you and your personal use only. If your team or employees all qualify for the Pro Program, they can apply for their own individual accounts. For large group orders or to order uniforms, please go through our Group Sales department by emailing email@example.com
Where can I submit product feedback?
We encourage all Pros to leave product reviews as often as they can. As part of our Pro Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear.
I see at checkout that I am asked to donate to a non-profit, is this required?
Donating to a charity on every purchase is an integral and required part of the Pro Program. Under no circumstances will the charity donation be waived, demanding the removal of the donation is a violation of pro rules and may result in the revoking of Pro privileges.
If you're ordering for a tax-exempt group, please contact firstname.lastname@example.org
Can I call customer service?
Do not call customer service if you are having issues submitting a return, reach out to email@example.com so they can instruct you in submitting the return.
Any application-related issues can be submitted to firstname.lastname@example.org.
For more information about returns, please visit: https://www.outdoorresearch.com/us/returns.
Participating in this program is a privilege and there are guidelines that must be followed. Please note that as a buyer in this program, you must enter into an agreement between Outdoor Research and you, the Buyer. Once accepted, you the Buyer shall not sell Outdoor Research product to any individual, department, team or unit for a profit. At no time should Outdoor Research products be sold or diverted for resale in any environment whatsoever-including but not limited to Internet, swap meets or flea markets etc. Participation includes membership in our email newsletters and notifications to the buying group on special buying programs and offers. A new sales agreement will need to be submitted with the Buyer's first order of every calendar year. The Buyer agrees to these terms with initial purchase.
What are you waiting for! Get out there, get some sweet gear, and post a review!