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Free Shipping Over $99 & Easy Returns
Please provide current guide accreditation.
Mountain Guides:
Other Guides
Accepted credentials:
Please apply with company-issued email for faster approval and upload most recent paystub if prompted. Reciprocal deals for OR employees are appreciated.
The following groups may qualify:
Paid employees of organizations that focus on conservation or environmental sustainability. Volunteers do not qualify. Please apply using an official email address issued by the organization and provide most recent paystub if prompted.
Active duty or active reserve members only. Please apply with your personal email to avoid firewall/VPN issues.
Accepted forms of credentials:
Military credentials NOT accepted:
Local, state, and federal government professionals in the following categories:
Please provide valid ID or most recent paystub.
Only students and faculty in the following categories:
We will accept applications from professional photographers, writers, or content creators that focus on the outdoor industry. Please submit a link to your website or portfolio to vip@outdoorresearch.com along with any other supporting evidence that you may have after submitting the application.
Please remember to adhere to some of our basic VIP membership rules:
You can look up the status of your order by logging into your account.
Keep in mind that VIP orders take 3-5 business days to process, and longer during sale periods.
Most customer inquiries can be addressed through our Customer Support page.
If your VIP-specific issue is not directly addressed in one of the FAQs below, please reach out to vip@outdoorresearch.com for assistance.
We’ve renamed the Outdoor Research Pro Program to the Outdoor Research VIP Program in 2022. The Outdoor Research VIP Program offers the same discounts, same gear, and same eligibility as our pre-existing Pro Program, with a new name that honors the importance of these very important community members.
At this time, the OR Pro collection is only available in the US.
Most likely, your VIP account has expired. Good news though! If you still qualify for the VIP program, you can submit another VIP application.
If your position requires specific certifications, you will be prompted to upload those with your application. We will accept a paystub or similar proof of work as a substitute. Please blackout any sensitive information, like salary or social security number before the documentation is sent over. If you are not applying with a company email address please attach a document or certification to speed up the application review process.
VIP customers can return gear purchased within 60 days of the purchase date. VIPs are responsible for submitting their own returns. For more information, please visit: https://www.outdoorresearch.com/returns.
No. The Outdoor Research VIP Program is designed for you and your personal use only. We occasionally offer friends and family promotions where VIPs can share their benefits, but purchasing for others is not allowed and will result in your removal from the program.
We love seeing photos of our VIPs wearing our gear! If you're interested, please send photos or blog pitches to vip@outdoorresearch.com
Submitting content is not a requirement of the VIP program. By submitting photos, you give Outdoor Research the right to use them in marketing efforts as needed.
VIP orders typically take about 3-5 business days to process prior to shipping out of our warehouse. Once the order has been processed and shipped, travel time within the United States takes between 2-6 business days for delivery, barring any transportation errors with the shipper. We do offer 2-day and 3-day expedited shipping methods within the US, but it will still take between 3-5 days to process your order before it ships out from our warehouse. We do not offer expedited shipping options in Canada, and we cannot expedite requests for faster shipping options after an order has been placed or accept requests for expedited order processing in our warehouse. *Orders may take 10-14 days to process during holidays or sale periods. For more information about our shipping policies, please visit: https://www.outdoorresearch.com/shipping
VIP accounts are set up for a year-long term and will need to be renewed each year. When it is coming time to renew, you will receive an email from us letting you know that your account is about to expire, followed by renewal instructions. If your account is expired, or expiring soon, please reapply here.
Currently, our VIP Program is only open to residents in the United States and Canada. You can still apply if you have a forwarding address in the US or Canada. We do not accept international payment at this time.
For United States military members stationed abroad, we do ship to APO addresses from our US warehouse. When you apply for the VIP Program you must include a US, non-APO address.
VIPs are eligible for free standard shipping on orders over $99. VIPs are still responsible for the cost of return shipping.
Yes, our Infinite Guarantee® applies to products purchased through the VIP Program. Learn more about our warranty at: https://www.outdoorresearch.com/warranty.
No. The Outdoor Research VIP Program is designed for you and your personal use only. If your team or employees all qualify for the VIP Program, they may apply for their own individual accounts. For large group orders or to order uniforms, please go through our Group Sales department by emailing groupsales@outdoorresearch.com
Please note: Group Sales orders must include at least 10 total items with a minimum of 5 items in the same style and color.
No, our website does not support tax-exempt orders at this time. Tax-exempt orders can be placed through our Group Sales team if the minimum order quantity of 10 total styles and at least 5 items of the same style and color is met. Contact groupsales@outdoorresearch.com
We encourage all VIPs to leave product reviews as often as they can. As part of our VIP Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear.
VIP customers are expected to be respectful of Outdoor Research employees, especially customer service and retail store staff. Disputing warranty outcomes, disregarding employee issued directives, or being disrespectful in any sense is a violation of VIP program rules and will result in revoking of VIP privileges.
Donating to a charity on every purchase is an integral and required part of the VIP Program. Under no circumstances will the charity donation be waived, demanding the removal of the donation is a violation of VIP rules and may result in the revoking of VIP privileges.
Participating in this program is a privilege and there are guidelines that must be followed. Please note that as a buyer in this program, you must enter into an agreement between Outdoor Research and you, the Buyer. Once accepted, you the Buyer shall not sell Outdoor Research product to any individual, department, team or unit for a profit. At no time should Outdoor Research products be sold or diverted for resale in any environment whatsoever-including but not limited to Internet, swap meets or flea markets etc. Participation includes membership in our email newsletters and notifications to the buying group on special buying programs and offers. A new sales agreement will need to be submitted with the Buyer's first order of every calendar year. The Buyer agrees to these terms with initial purchase.
What are you waiting for! Get out there, get some sweet gear, and post a review!
Respectfully submitted,
Outdoor Research
