Pro Program Eligibility and FAQ

IFMGA guide and Outdoor Research Pro Larry Goldie leads a group on the West Ridge of Pigeon Spire, British Columbia, Canada. Photo by Marc Ripperger.

The following groups are eligible for the Outdoor Research Pro Program. Approval remains at our discretion based on the applicant’s professional standing, job type, and core values.

Outdoor Guides

Please provide current guide accreditation.

Mountain Guides:

  • ACMG/AMGA/IFMGA – must be certified as a guide or instructor

Other Guides

  • Valid guiding license or certification if applicable
  • Recent paystub from reputable guide service or other documentation proving employment as a guide

Ski Instructors/Ski Patrol

Accepted credentials:

  • PSIA/CSIA Level I or higher
  • NSP/CSP member card

Search and Rescue

Accepted credentials:

  • NASAR membership
  • Local Search and Rescue ID

Outdoor Industry Professionals

Please apply with company-issued email for faster approval and upload most recent paystub if prompted. Reciprocal deals for OR employees are appreciated.

The following groups may qualify:

Non-Profits

Paid employees of organizations that focus on conservation or environmental sustainability. Volunteers do not qualify. Please apply using an official email address issued by the organization and provide most recent paystub if prompted.

 

Military

Active duty or active reserve members only. Please apply with your personal email to avoid firewall/VPN issues.

Accepted forms of credentials:

  • Recent paystub or LES

Government

Local, state, and federal government professionals in the following categories:

  • Parks and Recreation
  • Land Management
  • Fish and Wildlife
  • Fire
  • Law Enforcement
  • Paramedics/EMT

Please provide valid ID or most recent paystub.

 

Media

We will accept applications from professional photographers, writers, or content creators that focus on the outdoor industry. Please submit a link to your website or portfolio to prosales@outdoorresearch.com along with any other supporting evidence that you may have after submitting the application.

 

Groups that do not qualify at this time

  • Environmental consultants
  • Private engineering firms

Pro Program Policies

Please remember to adhere to some of our basic Pro membership rules:

  • This program is for individual use only. You will be removed from the program if you purchase product for friends or family.
  • This program and your involvement should be kept private. Please do not discuss this program or pricing in public or with Outdoor Research dealers.
  • You MUST stay opted in to the email newsletter in order to stay a part of the Pro Program. If you unsubscribe from emails, your membership will be revoked.
  • All Pro orders must be processed through your online account. Your discount does not apply to purchases made through the Outdoor Research Seattle Store.
  • Eligibility for the Pro Program is subject to review after each year of participation or any time therein.

FAQ

How do I apply for your Pro Program?

You can fill out the online application by visiting https://vip.outdoorresearch.com/welcome. If your position requires certifications or other documents, you will be prompted to upload those with your application. Once you have filled out and submitted the application, please allow 3-5 business days for the approval process.

 

I'm logged into my Pro account, but don't see my discount. What happened?

Most likely, your Pro account has expired. Good news though! If you still qualify for the Pro program, you can submit a renewal application through https://vip.outdoorresearch.com/welcome by choosing the "reapply" option. We verify the eligibility of our Pros on an annual basis.

 

I applied, but never received a verification email. What should I do?

Sometimes people have issues with firewalls or certain browsers and devices. We recommend using Google Chrome on a laptop or PC when submitting the application. If you continue to have issues, please create a general account at https://www.outdoorresearch.com/customer/account/create/ and then email a copy of your credentials to prosales@outdoorresearch.com for review.

 

What documents do I need to supply with my Pro Program application?

If your position requires specific certifications, you will be prompted to upload those with your application. We will accept a paystub or similar proof of work as a substitute. Please blackout any sensitive information, like salary or social security number before the documentation is sent over. If you are not applying with a company email address please attach a document or certification to speed up the application review process.

 

Can I return or exchange items that were purchased through my Pro deal?

Pro customers can return gear purchased within 2 months of the purchase date. Pros are responsible for submitting their own returns. Returns can be set up through your account when you are logged in and can be returned for online store credit or a refund to your original payment method. Pro orders cannot be returned to our retail store in Seattle without an RMA#. We do not offer exchanges through the return process, but if you would like to make an exchange, please email info@outdoorresearch.com and they will be able to assist you.

For more information please visit:
https://www.outdoorresearch.com/us/returns

 

Can I purchase a gift for someone else using my Pro account?

No. The Outdoor Research Pro Program is designed for you and your personal use only. Purchases made for others or as gifts through your account are not allowed and will result in your removal from the program.

 

How do I contact customer support for Pros?

You can reach the Pro Program Customer Support team by emailing ProSales@outdoorresearch.com

 

How long do Pro orders take to ship? Is it possible to expedite the shipping process?

Pro orders typically take about 5-7 business days to process prior to shipping out of our warehouse. Once the order has been processed and shipped, travel time within the United States takes between 2-6 business days for delivery, barring any transportation errors with the shipper. We do offer 2-day and 3-day expedited shipping methods, but it will still take between 5-7 days to process your order before it ships out from our warehouse. We do not accept expedite requests for faster shipping options after an order has been placed or accept requests for expedited order processing in our warehouse. *Orders may take 10-14 days to process during holidays or sale periods.

 

Does my Pro Program account expire?

Pro accounts are set up for a year-long term and will need to be renewed each year. When it is coming time to renew, you will receive an email from us letting you know that your account is about to expire, followed by renewal instructions.

 

Can I apply for the Pro Program if I work internationally?

Currently, our Pro Program is only open to residents in the United States and Canada. You can still apply if you have a forwarding address in the US or Canada.

 

I’m in the military and am stationed outside the United States. Does Outdoor Research ship to APO addresses?

For United States military members stationed abroad, we do ship to APO addresses from our US warehouse. When you apply for the Pro Program you must include a US, non-APO address.

 

Does free shipping apply to Pro orders or returns?

No, our free shipping for orders over $99 only applies to general consumers. Pros must pay the cost of regular shipping as well as return shipping.

 

Do you offer a warranty on items purchased through the Pro Program?

Yes, our Infinite Guarantee® applies to products purchased through the Pro Program. Learn more about our warranty at: https://www.outdoorresearch.com/us/warranty.

 

Can I use my Pro account to purchase uniforms for my team/employees?

No. The Outdoor Research Pro Program is designed for you and your personal use only. If your team or employees all qualify for the Pro Program, they should apply for their own individual accounts. For large group orders or to order uniforms, you will need to go through our Group Sales department by emailing groupsales@outdoorresearch.com.

 

Where can I submit product feedback?

We encourage all Pros to leave product reviews as often as they can. As part of our Pro Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear.

 

Respect

Pro customers are expected to be respectful of Outdoor Research employees, especially customer service and retail store staff. Disputing warranty outcomes, disregarding employee issued directives, or being disrespectful in any sense is a violation of pro program rules and will result in revoking of Pro privileges.

 

I see at checkout that I am asked to donate to a non-profit, is this required?

Donating to a charity on every purchase is an integral and required part of the Pro Program. Under no circumstances will the charity donation be waived, demanding the removal of the donation is a violation of pro rules and may result in the revoking of Pro privileges.

 

Can I call customer service?

Do not call customer service if you are having issues submitting a return, reach out to info@outdoorresearch.com so they can instruct you in submitting the return.

Any application-related issues can be submitted to prosales@outdoorresearch.com

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