Outdoor Research Canada Return Policy

New, unused Outdoor Research products can be returned for refund by following the steps below. We don’t accept returns purchased from warehouse or sample sales, donations, or unauthorized stores or websites. Please note that online credit will be provided in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases in our online store only. Return shipping costs are the responsibility of the customer.

For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.

Website Returns

New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.

Please Note:
  • We recommend an insured tracking method as we are not responsible for packages until they are received in our warehouse. We do not send a notification when product has been delivered, only when it has been processed back into our inventory and a return to the original form of payment has been issued. Please rely on your courier provided tracking number to confirm if your product has been received in our warehouse.
  • Sorry, we do not accept returns or exchanges on masks, neck gaiters, or face coverings.

Canadian guest returns

Step one: Find your PO Number at the top of the packing slip

Step two: Click button below to visit CA guest returns page

Step three:

A. Input your order ID/PO number

B. Input your Billing Last name

C. Select “Find order by” either e-mail or zip code.

D. Input E-mail or Zip code

Step four: Select the “return” link

Step five: Select the item(s), size(s), color(s), quantities and reason for return and submit

Step six: Read return instructions on next page and click Generate a Return Label

For $6.95 you can print a return label and drop it off at any FedEx or FedEx partner location (see nearest locations after creating your label) – we’ll deduct the $6.95 from the amount of your return credit.

If using a method of your choice, write the Return # generated on the outside of your package, following the format below:

Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
8205 Dallas Drive
Kamloops, BC V2C 6X2